ABOUT TWO SPIRIT HEALTH

Incorporated in 2011, Two Spirit Health Services, Inc. is a non-profit, 501c3 corporation; we are a community health organization that transforms lives by advancing health, wellness, and equality. We believe everyone deserves to be healthy and have access to the highest-quality health care.  We foster resilience, strength, connection, health equity, and wellness for everyone in Central Florida. Our goal is to provide comprehensive, accessible, community-based care that meets the health needs of individuals, regardless of insurance.

Two Spirit Health Services originated from the private psychotherapy practice of Dr. David Baker-Hargrove, who along with his husband Robert, is the organization’s Co-Founders and Co-CEOs.  We officially became Two Spirit Health Services on August 3, 2015, combining all-inclusive medical services, which includes a spectrum of services from prevention to health management, with a drug-pricing program, aesthetic services, along with our existing behavioral health clinic.  Two Spirit Health Services now offers licensed Home Study services for singles or couples pursuing the adoption of a child.

In June of 2016, tragedy struck Central Florida when Pulse nightclub shooting happened.  This horrific event devastated the LGBTQ+ Community both here in Orlando and throughout the world.  Dr. Dave and his dedicated staff led the mental health efforts in assisting the victims that were there that night, families of victims as well as people who lost loved ones.  Two Spirit Health Services has been providing behavioral health and primary health care services to those who were Pulse affected ever since.  The entire staff is dedicated to providing the best and most inclusive health care for the LGBTQ+ community and the broader population in Central Florida by caring for people, rather than simply treating specific diseases or conditions.

Mission and Vision

Our Mission

We provide a broad variety of integrated and culturally competent services for the Mind, Body and Spirit, regardless of insurance.  We focus on the LGBTQ+ and Ally community, including all members of the sexual orientation and gender identity spectrum.

Our Vision

Improving wellness in our LGBTQ+ and Ally Community.

Namesake

The name “Two Spirit” is in honor of LGBTQ+ people.  Two Spirit comes from the Native American culture, which quite often reveres those who are seen to be LGBTQ+, or of “Two Spirit.” The name ties to our vision and mission, which is to service people of the LGBTQ+ community with honor and provide skilled care and service, in an inviting and inclusive environment.  Our commitment in honoring this Native American tradition includes the employ of LGBTQ+ people and allies with Native American identities, as well providing comprehensive services to members of our patient population who identify as Native American and/or Two Spirit.

Our founders have a 30-year history with the term Two Spirit. Two Spirit Health Services has experienced significant growth since we opened four years ago and like many businesses at this stage, we are currently evaluating updating our overall brand to ensure our identity and ranges of services are accurately understood; the possibility of changing our name is part of that review. We remain fully committed to activities that fully support our mission, vision and the communities we serve.

Values

Customer Service

We see our service recipients as business customers rather than just clients or patients. We recognize the need to earn and keep their business, understanding we rely on them not only for the purpose and growth of the organization but the livelihood of the staff. We also understand that happy, satisfied customers (clients and patients) are more likely to refer others to us.

Community

Always dedicated to community service, the president, Dr. David Baker-Hargrove, served on the board of the Metropolitan Business Association, Central Florida’s gay and lesbian chamber of commerce from 1999 to 2010. From 2007-2010, he was the association’s board president. During his term as president, he initiated a small business referral exchange network that increased membership and helped small business members become successful entrepreneurs. He served as board president of Come Out With Pride, Inc. (Central Florida’s gay pride event) from 2008-2010. During his presidency, he established an organizational structure, a detailed event production manual, wrote the 501c3 application which was awarded by the IRS, and created a strong corporate framework including the hiring of an executive director. Due to his leadership, the Come Out With Pride event is now a multi-day cultural event that attracts over 100,000 people and garners a boost of approximately 1 million dollars to the downtown Orlando economy.

Even though he no longer serves on those boards, he and the Two Spirit staff continue to be involved in the community. Members of our team attend community health fairs, meet regularly with other LGBTQ+ healthcare providers in the area, serve as a member of the referral exchange network and coordinate partnerships with other LGBTQ+ focused community-based organizations such as the LGBTQ+ Community Center, AIDs/HIV support organizations, Zebra House (an organization providing services to homeless LGBTQ+ youth), transgender support and professional networking groups, The Metropolitan Business Association, and Come Out With Pride.

Diversity

Our #1 mission is providing competent health and mental health care to diverse populations with a professional, experienced and qualified diverse staff. Our staff is comprised of transgender, gay, bisexual, African-American, Spanish-language, female, single-mother, young and older staff members.

Professionalism

Our motto at Two Spirit is “We teach our clients and patients how to do good business with us.” This means professional business courtesy is our goal. Emails and phone calls are responded to with timeliness and professionalism. Clients are treated as customers and given full knowledge upfront about how services are paid for and delivered. Appointments scheduled are appointments kept and clients know their appointments will always start and end on time. This very structured and professional approach gives clients a feeling of security and safety, helping them understand we take their lives seriously.

Accessibility

We believe healthcare is a right, not a privilege. While we provide services to those with insurance or the ability to pay, we also have developed accessibility plans for those with little or no income. We also accept investments from the community, along with government and foundation services grants to help offset the costs of providing services to those without ability to pay.

Harmony

We consider ourselves to be a family-values organization. Many of our staff have young children who spend time together. We socialize outside of work. We hold regular meetings not only to discuss goals, objectives and performance standards but to discuss our group dynamics and synergy. We believe this positive synergy within our staff translates to patient/client care and is felt immediately by whoever walks in our door.

Commitment to Success

Our organization operates within a model of the marriage of healthcare and entrepreneurship. We understand our industries and we understand the most successful non-profit organizations are those which see themselves as businesses dedicated to growth, managing profit.