A steamroller is a bully who is not flexible or open to ideas, in most cases. He might be confrontational, manipulative, and/or rude and, in some instances, use threats or intimidation to get his way. Disagreeing with his opinions might make him feel offended, violated, or even hostile – flying off the handle at even the smallest of details. Some paperwork filed an hour late on your part might result in a menacing phone call with a tone of voice more appropriate for if you had run over his dog with your car. The steamroller can escalate situations quickly and may even become violent or threatening.
HOW TO DEAL WITH THE STEAMROLLER/BULLY:
You’ll want to make sure to keep the environment (and yourself) as calm as possible. Keep your tone of voice low and calm, make eye contact with the person, and make it a point to let them know that you want to hear them out and come to a solution, but that you want to be reasonable. Make it clear to the steamroller that you are not the enemy. This person wants to feel heard. Note that there is a difference in helping someone feel heard, versus helping him/her feel justified.
These are the best tactics because you are leading by example. If the person continues to become out of control and escalates into threats or potential violence, you might say something to the effect of: “I understand you are upset and I really want to help work this out or understand more about the situation. However, I think it would be best if we continue this at a later time.” Use a lot of “I” statements so the person does not feel blamed or targeted.
Stand your ground, don’t be apologetic, choose your words wisely, and don’t engage in arguments. Have an exit strategy in mind as soon as you sense escalation.
EXAMPLES OF STEAMROLLER/BULLY PERSONALITIES:
Miranda Priestly (Meryl Streep), The Devil Wears Prada; Scut Farkus (Zack Ward), A Christmas Story; Col. Nathan Jessup (Jack Nicholson), A Few Good Men; Lt. Col. “Bull” Meechum (Robert Duvall), The Great Santini; and Regina George (Rachel McAdams), Mean Girls.
Most misunderstand the narcissist as being an overly-confident individual. However, this person may have no self-esteem at all. It’s not about confidence or self-esteem necessarily – it’s about how this person sees the world. To the narcissist, the world does not exist in any form other than how it pertains to him.
Some tip-offs that you’re dealing with a narcissist might include grandiosity (or extreme sense of self-importance), a constant need for admiration, heightened fantasies/delusions about imagined successes, willingness to take advantage of others for his own gain, appearance of arrogance, strong sense of entitlement, sees others (wait staff, assistants, etc.) as “beneath” him and, therefore, treats them in a disrespectful manner, has unreasonable expectations of deserving and demanding favorable treatment, is often envious of others or imagines others to be envious of him, and possibly a lack of empathy for others.
You know someone like this. The type of person who might say, “Well, enough about me! What do YOU think of me?”
HOW TO DEAL WITH THE NARCISSIST:
Manage your expectations. Accept this person the way he is. Don’t expect to get comfort or support from the narcissist. Don’t get frustrated when he uses you to better his own situation, then falls off the radar. Don’t feel disappointed when you realize she only hangs out with you because she sees you as inferior.
You have to understand that the narcissist legitimately has limitations and that it is not about you, whatsoever. If this person is very important in your life, you will need other sources of support, comfort, and emotional stability. Be able to set good limits and boundaries so s/he does not take advantage of you. If this person is a co-worker and you need something from him/her, try to find an angle of “what’s in for them” to motivate them.
EXAMPLES OF NARCISSISTIC PERSONALITIES:
Patrick Bateman (Christian Bale), American Psycho; Don Vito Corleone (Marlon Brando), The Godfather; (along the same lines) Tony Soprano (James Gandolfini), The Sopranos; and Karen Walker (Megan Mullaly), Will and Grace.
Hope this helps! 🙂